Terms of Service for Gamota Game
Gamota invites you to participate in using online gaming services on the web and mobile (hereinafter referred to as the "Services") based on your agreement to all terms and conditions stated in the Gamota Service Agreement (hereinafter referred to as "TTDV Gamota"). To confirm your agreement, you must click the “Agree” button at the end of the account registration process after reading and understanding the terms specified in TTDV GAMOTA.
Customers need to read and agree to all regulations in TTDV GAMOTA before using the Services to understand their rights and obligations when using the Services. By using the Services, it means that you have voluntarily agreed to all regulations in TTDV GAMOTA.
TTDV GAMOTA includes the entire agreement between Gamota and the User. TTDV GAMOTA does not replace any additional terms that Users have been notified of by Gamota, and it applies when using content or services from third parties. Gamota reserves the right to modify this agreement at any time, and the modifications will take effect after they are announced on Gamota's official website. Users can review TTDV GAMOTA by accessing the Services, the website periodically to know the modified content. If any modifications are not accepted by the User, the User may terminate TTDV GAMOTA. Continuing to use the Services after the announced modifications will be considered acceptance of all those modifications.
2. Definition
2.1. “Appota ID Account”: is the account used to access and use Gamota's gaming services in particular and other Appota products and services in general.
2.2. “Account Holder”: is the person who owns the Appota ID account.
2.3. “Gamota Online Gaming Services (hereinafter referred to as the service)”: are online game products on web games or mobile games provided by Gamota.
The service includes game products provided on the homepage gamota.com, where users can play online games on web games, on computers (PC), and download games to mobile phones.
2.4. “Gamota”: is the unit providing online gaming services – a unit under Appota Joint Stock Company. Gamota is the unit providing online game services and using the Appota ID account to play games
2.5. “Appota ID”: is the code provided by Gamota for each player when using the Appota ID Account to play games. Each account holder will be issued a unique Appota ID code throughout the gaming process.
2.6. “User”: is the player using Gamota's online gaming services, who owns the Appota ID.
II.REGULATIONS ON REGISTRATION, LOGIN, AND ACCOUNT SECURITY
1.Registration
To use the service, you need to register for an Appota ID by filling out the complete registration form available on the website gamota.com (Registration section) or access the game (Registration section). To use the service, you must complete the registration process and agree to all terms outlined in the Agreement.
When you start using the gaming service, you will log in using your registered Appota ID. You need to create a character and choose a game server to identify yourself in the game. You are fully responsible for all activities conducted through your account. You must comply with the naming regulations for accounts, character names, guild names, etc., as follows:
- You are not allowed to name your account, character, or guild (if any) with content related to organizations, government, beliefs, or religions of the Socialist Republic of Vietnam.
- You are not allowed to name your account, character, or guild (if any) with content that violates the law, is reactionary, violates moral standards, contains sensitive allusions, vulgar language, or insults others.
- You are not allowed to name your account, character, or guild (if any) with content that disrupts or tarnishes the reputation of the service products as well as of Gamota and Appota.
2. Login
- You will use the Appota ID account you have successfully registered to log in and play the game.
- For one Appota ID account, the user will have one password to log in and access all services using the Appota ID account.
- You are responsible for protecting your account information and must immediately notify Gamota if you believe your account information has been compromised. Gamota is not responsible for cases where accounts are compromised due to password leaks and is not responsible for handling complaints about accounts if users cannot provide verification information as the account owner.
3.Account Protection
- The registration information for the Appota ID account includes an email (or phone number) and a password.
"- After successfully registering your Appota ID account, you should update your personal information for your account by visiting https://id.gamota.com/profile to update your account protection information.
+ Phone number for protection (Protection Phone Number)
+ National ID card (ID Card) or Citizen ID card (Citizen ID)
+ Other account security information if required"
- The account protection registration information will be used to verify the account owner. In the event of any complaints regarding the account, Gamota will provide support when you provide complete and accurate information that has been registered for account protection.
III. RIGHTS AND RESPONSIBILITIES
1.Rights of the Appota ID account owner
- Have the right to change the login account and change the password of the account, as well as update the registered account protection information.
- Have the right to use the Appota ID account to log in and access all services that use the Appota ID account in general and specifically log in to play online games of Gamota.
2. Responsibilities of the Appota ID account owner
- Register the Appota ID account name according to the registration regulations as above.
- Provide complete and accurate personal information, and register all account protection information to demonstrate ownership of the account
- Present sufficient evidence to prove ownership of the account when requested by Gamota
- The account owner is responsible for protecting their account information, including the email/phone number registered for Appota ID, protection phone number, national ID card/citizen ID, transaction information for deposits into the Appota ID account, etc. The account owner must immediately notify Gamota if they believe their account information has been compromised
3. Violations and Enforcement Measures
When using the products and services, you agree not to engage in the following behaviors:
3.1 Related to the exploitation of products and services for malicious purposes
- Opposing the Socialist Republic of Vietnam, insulting or harming national security, public order, inciting conflicts between religions, ethnicities, etc.; inciting violence, propagating war..
- Propagating social evils and obscene content, violating standards of morality and cultural norms.
- Distorting, slandering, falsifying, or insulting the reputation of organizations or individuals.
- Advertising or promoting products and services outside those of Gamota and Appota, especially prohibited products and services.
3.2 Related to the interference with the intellectual property rights of Gamota and its development partners
- Deleting information related to copyright and intellectual property rights on the products and services.
- Copying, modifying, adding, subtracting, or changing the features or operational effectiveness of the products and services concerning the data generated and stored at any point during operation or the interaction data of the server and client in the operation of the products and services and the necessary system data to operate the products and services, etc.; performing other tasks on the system and data without Gamota's prior written consent or authorization.
- Creating similar websites for the intellectual property content owned by Gamota or exclusively authorized for use and distribution.
3.3 Related to the use of products and services for profit-making purposes
- Unauthorized use of other players' accounts and passwords.
- Engaging in the buying and selling or exchanging of in-game items and currency between players using cash, physical money, or goods.
- Disrupting fairness with other players by exploiting accidental or intentional bugs and flaws in the game's script and design to cheat; or using other software or applications to interfere with the game; or taking other actions to gain an unfair advantage while playing against the product's regulations.
- Luring or enticing other players for the purpose of fraud, impersonating other players in the game.
- Other actions related to violations of the law, violations of social morals, and contrary to the usual rules of conduct within the gaming community and the online entertainment industry.
For violations of the above regulations, Gamota has the full authority to handle violations based on their severity, using one or more of the following methods: (1) Reminder, warning; (2) Deduction or confiscation of in-game items and currency involved in the violation; (3) Temporary or permanent account suspension; (4) Other legal actions if there are signs of legal violations.
4. Rights of Gamota
- Gamota has the right to temporarily suspend or permanently block an Appota ID account if it detects that the Appota ID violates the terms of the service agreement.
- Gamota has the right to interrupt the service occasionally according to a regular schedule or may do so without prior notice (due to unexpected errors) for maintenance purposes.
- You agree that the service may be interrupted for reasons beyond Gamota's control, and Gamota cannot guarantee that you will be able to use the Service in the event of such errors. Gamota will not be responsible for any service interruptions, delays, or failures to provide service due to external causes such as natural disasters, wars, network service providers, or power services causing service disruptions.
- Gamota has the right to change, update, supplement, delete, or remove certain contents of this GAMOTA service terms without prior notice to you. However, after the content is changed or adjusted, Gamota will notify customers who have used and are using the service through announcements on the service's homepage.
5.Responsibilities of Gamota
- Gamota is responsible for protecting the information that customers provide, except in cases specified in the agreement or when permitted by the customer. Gamota will not provide any personal information of the customer to third parties without the customer's consent. Gamota has the right to provide information about the customer to law enforcement agencies for investigation in cases where the customer or their account violates the law or to resolve legal-related issues. If the customer requests any technical assistance, they agree to our remote access and allow us to check their computer for software installation purposes to assist and troubleshoot.
- Gamota is responsible for supporting customers in using their accounts during gameplay.
- Gamota is responsible for receiving and resolving complaints related to accounts and the use of online gaming services within the specified time frame for handling incidents, which is defined separately for each type of error.
IV. SERVICE AGREEMENT
1. Your Consent
By using the Appota ID account to log in and play online games of Gamota, you have demonstrated that you accept the contents of the GAMOTA Service Terms. If you do not agree with our GAMOTA Service Terms, please cease using the online gaming service.
2. Gamota Links and Services
Gamota is not responsible for any legal obligations you may have arising from your use of third-party services or websites that are not provided by Gamota's online gaming services. Therefore, we advise you to exercise caution when you leave Gamota's services and websites, and to carefully read the general terms and specific regulations of each service and website you visit
3. Agreement on Error Handling and Transaction Issues
3.1. Detection of Errors or Invalid/Incorrect Transactions:
When you make a purchase of gold or currency in the game, after each transaction is completed, we will credit the service (Gxu/in-game currency) directly to your Appota ID account (Gxu) and to your in-game character (in-game currency), and you will receive a notification via email/top-up confirming the successful transaction. If you have any reason to believe that your account/character is experiencing issues, please notify Gamota immediately when:
- There is a notification of an incorrect transaction.
- There is an invalid transaction sent to your account.
- There is unauthorized access to your account.
Gamota only accepts payment transactions through Gamota's payment channels or payment channels provided by Gamota's partners that are introduced and published in the service products and/or on the homepage of the service products. Gamota will not be responsible for any issues with you if you make payments through other channels. Transactions not made through Gamota's payment channels or payment channels provided by Gamota's partners will be considered invalid, and Gamota reserves the right to reclaim or deduct in-game items and currency, and in some cases, permanently revoke accounts that violate these terms.
3.2. Reporting Errors or Invalid/Incorrect Transactions to Gamota
After a successful transaction, if your account/game character has not received the service within 24 hours of successful payment, please contact Gamota through the following methods for assistance:
- Interact online with Gamota's support staff by calling the customer service hotline at 19006855 (from 8 AM to 10 PM daily).
- Submitting an error report through the error reporting tool at the link: https://support.gamota.com/tickets.php
- Sending an error report to Gamota's Zalo OA
- Sending an error report to Gamota's Payment Support Fanpage at the link https://www.facebook.com/GamotaHTTT
Customers must notify Gamota within 24 working hours from the time they discover the error or incident. Gamota will not be responsible for any issues if customers report errors/incidents after the above deadline. After this period, if we do not receive any emails or inquiries from you, it will be considered that all our obligations have been fulfilled.
3.3. Review and Process Customer Notifications:
Gamota will send a notification of the investigation results regarding these cases within ten (10) working days after Gamota receives the notification from the Customer (or twenty (20) working days for completed transactions). If the error is on Gamota's side, we will rectify it immediately. However, if additional time is needed, Gamota may take up to ninety (90) days to review complaints for completed transactions or those outside of Vietnam.
- Gamota will be responsible for any damages that the Customer incurs, except in the following cases
- The error is not caused by Gamota.
- The Customer reports the error/incident beyond the time limit specified in this Agreement.
- Gamota's system is not functioning well, and the Customer was "aware" of this when conducting the transaction.
- Due to internet connection issues: Due to transmission errors, connection errors, fiber optic cable cuts, network outages, etc., which are transmission errors that Gamota cannot intervene in.
- Due to the bank's policies on holding funds, transaction censorship policies from the banking system, the Customer's account, or due to the connection between Gamota and the banks the Customer chooses for payment:
- Gamota reserves the right to be exempt from all responsibilities in executing this Agreement in the event of being hindered or obstructed by fire, flood, earthquake, or other natural disasters; or due to strikes, lockouts, war, riots, or any similar situations beyond Gamota's control. If Gamota is unable to fulfill its obligations to the Customer due to any of the reasons mentioned above or similar events, Gamota will attempt to notify the Customer about the occurring event and our actions.
3.4. Refund and Cancellation Policy:
We accept Customers to cancel their orders within 24 hours from the time of successful payment if the Customer has not yet received the service.
We do NOT accept cancellation requests in the following cases:
- The Customer notifies the cancellation of the order after the specified time (more than 24 hours from the time of successful payment).
- The Customer only notifies the cancellation of the order by phone and does not send an email with the cancellation request documentation.
- The Customer has used part or all of the in-game currency or items that have been deposited.
- Complaints related to account issues such as account disputes (due to buying, transferring, sharing...) or transactions that are under complaint or dispute (such as card fraud, chargeback) may result in Gamota having the right to suspend the account until the complaint is resolved.
- Complaints related to deposits into the game (via scratch cards/bank cards), Gamota will only accept and process transactions made within the month the transaction occurred, and the complaint for that transaction must be submitted before the last day of the month. Complaints about deposit transactions exceeding the specified time will not be accepted by Gamota.
Gamota is not responsible for compensating any damages during the handling of complaints regarding transactions.
4. Agreement on handling errors and issues related to accounts/game errors
4.1. Detection of account errors
If the Customer has reason to believe that their account/character is experiencing issues, please notify Gamota immediately when:
- There is a login error message.
- There is a notification that the account is being logged in on another device...
- There is unauthorized access to the Customer's account.
- Errors occur during the gameplay...
4.2 Reporting errors to Gamota
If the Customer has reason to believe that their account/character is experiencing issues, please notify Gamota immediately through the following channels:
- Communicate online with Gamota's support staff by calling the customer service hotline at 19006855 (from 8 AM to 10 PM daily).
- Submit an error report through the error reporting tool at the link: https://support.gamota.com/tickets.php.
The Customer must notify Gamota within 1 hour of business hours from the time they detect the error or issue. Gamota will not be liable for any responsibility if the customer reports the error/issue after the above deadline.
4.3. Review and handle the Customer's notifications:
Gamota will send a notification of the investigation results regarding these cases within 3 days (72 hours) of business hours after Gamota receives the Customer's notification (or 7 business days depending on the nature of the error). If the error is on Gamota's side, we will rectify it immediately. However, if more time is needed, Gamota may take up to ninety (90) days to review depending on the specific type of error.
4.4. Rules for resolving complaints and disputes arising between players:
- The email of an account is the highest tool for verifying the ownership of that account. Whoever owns the email of the account is considered the rightful owner of that account. The email is also a means to change the level 1 password, level 2 password, and phone number of the account. The publisher advises Customers not to share their email with anyone under any circumstances.
- Gamota strictly prohibits and does not support any issues related to the buying, selling, or trading of accounts.
- In the event of a dispute arising between players, if none of the disputing players have the email of the account, players should immediately contact the hotline at 19006855 and then follow the instructions of Gamota's support staff.
- The decision of the publisher Gamota is final.
- Gamota is not responsible for compensating any damages during the process of handling complaints regarding disputes.
5. Device Permissions Reques
In the process of providing our services, we may request you to enable certain device permissions depending on the specific situation and features of the service. You can choose whether to allow us to use the related permissions on your device. If you do not authorize us to use the related permissions, some products/services may not be available, but this will not affect your access to the main functions and other features of the related products/services.
With your consent, we will access your camera, photo album (photo library), microphone, geolocation, and other permissions on your device to enable the collection and use of information related to functions such as taking photos with the camera, scanning codes, uploading images, making voice calls, providing location-based services, etc. For example, when you want to interact with other players through images, voice, or video and participate in live broadcasts, with your authorized consent, we will access your saved photos or files, microphone, camera, and geolocation to provide you with features such as saving screenshots, uploading images, voice chatting, finding nearby players to interact with, etc. Please note that by enabling these permissions, you are granting us the right to collect and use this personal information to perform the functions described above, and by disabling these permissions, you will revoke these rights, and we will not be able to collect and use your personal information or provide you with features compliant with these permissions anymore. This will not affect the processing of personal information previously based on your consent. You can also disable some or all permissions at any time in the settings feature on your device, thereby revoking the consent you have granted us for a specific permission. The way to display and disable permissions may vary depending on the device; please refer to the guidelines or instructions from the system and device developer for details. For Android and iOS users, you can find our permission usage in the system permission list.
Please note: when you use a device with a depth-sensing camera (such as the iPhone X, some Android devices) and agree to enable the camera, you can access AR (augmented reality) experiences in our products/services. We receive a small amount of your facial expression characteristics (data) through the TrueDepth API and map them to your in-game character to ensure that the character's expressions, makeup, etc., are synchronized, and we do not aggregate any personal data during this process.
While using our AR experience:
- We do not have access to your personal information (including Face ID) through the depth-sensing camera function of your device. The values (data) we receive through the TrueDepth API do not identify anyone.
- All data we receive through the depth-sensing camera function of your device (e.g., via the TrueDepth API) will be immediately deleted, not stored in any form (including in any caches, cloud storage, etc.), and will not be shared or distributed to any third parties.
- You can stop using your device's camera at any time by using the toggle switch in the settings.
To avoid any doubt, when you project images of characters, virtual stages, etc., onto a real scene that your camera can capture, you do not need to press the capture button, and we do not collect any personal information from you during this process.
6,Information Collection
When users use the Services or access the Company's website, the Company may collect information in various ways to ensure that the Services operate more effectively and provide increasingly higher quality products and services to users. The Company collects information in various ways when users use the Services, including information from registration forms on the website, technologies such as Log Data, cookies, email inquiries for information, etc. The forms of information collection that the Company uses include:
a. Information received from users/user information provided to the Company
This includes information that users provide to the Company through registration/account creation. The Company may require users to provide certain information, including but not limited to full name, date of birth, permanent and/or temporary address, postal code of the residence, phone number, email addresses that can be used for communication with users, credit card number, etc., to facilitate the provision of Services to users and to comply with legal requirements regarding the storage of certain mandatory information for each user.
b. Information collected by the Company:
When users access the website and/or use the Services, the Company may use methods to collect information such as Log Data and Cookies, as well as other methods/features to gather certain information from users, including but not limited to: IP address, name and characteristics, version of the user's browser, version and specifications of the user's device operating system, hardware specifications and other software of the user's device, usage habits of the Services by users, parameters and statistics regarding the use of the Services, and the use of other online services by users, etc.
c. Log Data: When users access the website and/or use the Services, the Company's system will automatically collect and store information sent from the user's browser (“Log Data”). Log Data includes, but is not limited to, information such as the user's IP address (Internet Protocol), characteristics and version of the user's browser, a list of websites that the user visited before accessing the Company's website, the Company's websites that the user accessed, the time the user spent/accessed/stayed on each website, information that the user searched/consulted on the websites, and other statistics.
d. Cookies: We do use "cookies" to collect information. A cookie is a file that the Company sends to the user's device to store information. Through cookies, the Company can save the ID and password registered by the user for automatic login in subsequent sessions (if the user permits). Additionally, the Company can enable certain features of the Services and the website to better understand how users interact with and use the Services. The cookies we use may include (1) cookies stored on the user's machine, and (2) cookies that are deleted after the user logs out of the Services and closes the browser. Users can utilize the available features of the browser they use to access the website and Services to block the reception and storage of the Company's cookies. However, in doing so, users may not be able to use the Services with all the features and utilities fully.
e. Data from Other Social Media Platforms: In the event that users wish to use social media accounts such as Facebook, Google, Apple, etc., to log into the Gamota system, users agree that the Company may use the declared data fields on these social media platforms, including but not limited to Full Name, Email, Phone Number, etc., to create or link to a Gamota account.
7.Purpose of Information Collection
The information of users that the Company collects as mentioned above is used solely for the purpose of operating, improving, and modifying the Services to better meet user needs, as well as to maintain and enhance the quality and security of the Services, in order to maximize the benefits for both the Company and the users. The information that the Company receives and collects from users will play an important role in improving the Services, the website, as well as providing the Company with valuable insights into service usage trends and user interests, from which we can develop and update features and utilities that are suitable for user needs.
Delete Account
Users can request to delete their account and all personal information data directly in the game or through our account management link at https://id.gamota.com. After confirming the deletion request, the account and all related data will be permanently deleted from our system. Users will not be able to log into this account on any products of the Gamota publisher.